FAQ for Membership Access to the Tahiti Resort Guide

My Password doesn't work.

Our system is case sensitive. You must type in your username and password exactly as you originally typed it on the signup form. If you are unsure of how your username and password appears, Contact Us to request help.

The easiest way to return to the site is to "Bookmark" or "Favorite" the membership URL that was sent to you after you joined.

My card doesn't work

Bank of America accepts Visa, Mastercard, American Express, Discover and Diners Club. If there is an error after submitting your signup form, an error message will be displayed, and you will not be charged.

Approvals and errors messages are issued by the Banking Network and are caused by:

* Exceeded Usage Limits
Credit card shows excessive usage. Even if you still have credit left on your credit card, you may receive this message if you have used it for multiple Internet transactions in the same day. The same may be approved later.

* Card Declined at Pre-Authorisation
Card Rejected, considered high risk based on address verification, usage patterns and history. Make sure that the address you listed corresponds to your billing address with your credit card company. A history of chargebacks and refund requests will result in your card being blocked for many Internet sales.

* Sale Declined By Credit Card Network
Sale was rejected by the banking network. Try the card again later, blocks by the network are usually resolved/removed in a day or so.

* Incorrect address provided
B of A will compare the address you provide with what your bank has on file. If these do not match, your bank may not accept the charge.

* Invalid Fields
User submitted invalid information or a card number or card type not supported.

* Card Declined - Blocked
Card blocked by processor at either the customers request or for fraudulent usage, etc.

* Declined Due to Chargebacks
Card shows a previous chargeback history. A card with a chargeback history will not be accepted.


I received a warning message that the page is unsecured

The certificates in your web browser have expired. Many older versions of web browsers have this problem. While a security window will prompt making it appear that the page is not secure, it is actually a problem within your browser. You can correct this by upgrading to a newer version of MS Explorer.

I keep getting errors on the signup page

Our system is very sensitive and requires that each field be filled in.

* You must use your name as it appears on your credit card, and your billing address where you receive your credit card statement.
* If you live in a foreign country, and do not have a state, simply use the first 2 letters of the country name, i.e IR for Ireland.
* You must use at least 6 to 8 characters for your username and password

*There is an alternate sign-up page if you keep being rejected by the Bank of America credit card form.

*Please make sure you spell your email address correctly, or you will NOT receive your password.

I double clicked the mouse button when selecting submit, will I be billed twice?

Yes. Please Contact Us when you receive your card statement, and we will credit your card.